FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping to most countries from our warehouses in China by ePacket or EMS and in USA by USPS.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you. If you have purchased a product, which cannot be shipped to your country, we will contact you and refund you.
SO YOUR ITEM IS DELIVERED CORRECTLY AND ON TIME:
Please make sure you use your real Full Name, and correct Shipping/Delivery Address;
Street Number, Street, City, State/Province/Region, Zip/Post Code, Country and Phone.
All Shipping addresses are verified:
If we cannot verify your Shipping Address, your order will be delayed, we will contact you.
We are not responsible for any wrong or undeliverable addresses.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. Customs check and Customs Fees vary depending on the Customs control of each country, this is therefore out of our control, and not our responsibility. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We have no control over how customs review your package.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | * Estimated Shipping Time |
|---|---|
| United States ** | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Max delivery time – 45 business days. ***
* This doesn’t include our 2-5 day processing time. ** Customs Restrictions may apply to some products.
*** Coronavirus Delivery Update
Whilst the majority of orders are being delivered as quickly as ever, please note that COVID-19 workplace restrictions are in place with some of our logistics partners, so your order may take slightly longer than usual to arrive. This may also depend on COVID-19 mail delivery restrictions in your country. Please be patient, and be assured that we are working hard and within COVIDSafe plan guidelines, to ensure your order is delivered as quickly as possible.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.